Mosman Football Club Shop // Frequently Asked Questions
GENERAL ORDERING INFORMATION & FAQ's
GENERAL ORDERING INFORMATION FOR THIS SEASON
The following information is provided to make the buying experience as simple as possible.
We also advise you read through the section below for Frequently Asked Questions (FAQ's) that lists the main follow up customer service questions concerning ordering and delivery.
THIS MOSMAN FC ONLINE STORE
This Mosman FC online store is supported by Football Shirts Online Pty Ltd (FSOL).
It sells Mosman FC Hoodies, T-shirts and caps
If you cannot find the information you are looking for on this page you can email us via the Contact link at the top of this page.
PRICING & PAYMENT
All credit card payments are processed via this website using a PayPal Shopping Cart.
All prices include GST.
Your payment will show as being made to Football Shirts Online Pty Ltd on your statement.
We do not accept credit card orders by phone for security reasons.
CONFIRMATION OF YOUR ORDER
The PayPal receipt you receive after making an online payment is the confirmation of your order with us.
FSOL will receive the same PayPal payment confirmation email that you do. The PayPal confirmation contains all the order information we need to know. In most case you will not receive another email from us. If we have any questions in regards your order, or questions in regards to any notes you attach to the order, we will follow up with you directly.
GENERAL DELIVERY INFORMATION
All orders will be posted. There are no pick up or collection facilities available.
You will be sent an email by Aus Post when we post that contains your Aus Post tracking number (see more information below)
As a general rule you need to allow up to 5- business days after date of purchase for delivery
FSOL uses standard Australia Post Tracked Post Service for delivery. Orders over $130.00 in value will be sent as Registered Insured Post
We will ensure that any excess postage charged but not used will be refunded back to you via Paypal
At the time that we post, you will be sent an Australia Post tracking number from the Australia Post system. If you see this email, it is your tracking number, not spam email.
COST OF DELIVERY
Basic cost of postal delivery (all tracked post)
Order value $0 - $79.99...................Postage $9.00
Order value $80.00 - $129.99..........Postage $13.50
Order value $130.00 - $199.99........Postage $15.00
Order value $200.00 - $299.00........Postage $20.00
Order value $300.00 and up............Postage $25.00
Feel free to drop us a line by email. We will be happy to help or answer any question
Use the email on the Contact Us page
1) Where is my Order Confirmation?
The Mosman FC Online Store uses a PayPal shopping cart. Your payment receipt IS your order confirmation and we receive the same emailed copy of the transaction you do. We do not send any futher order confirmation
2) I did not get an email from PayPal after payment
Normally this happens if you have entered your email address incorrectly when paying. We will still get our copy of your order, so nothing is lost.
You will normally see an immediate email from Paypal. If this has not occured within 1 hour of ordering, please email us at firstname.lastname@example.org and we will send you a copy if the order has been processed
You can also check your bank or credit card account online to see if a transaction has been processed for the amount paid.
The order entry will reference Football Shirts Online Pty Ltd on your statement.
3) How do I track my order?
Your Paypal receipt is confirmation that your order has been received.
When we post your order to you, you will receive an Australia Post email with a tracking number that you can use to track on the Australia Post website.
4) What do I do if product is faulty or I wish to exchange?
You may return your product, if it is faulty within 30 days of receipt, for a replacement. We will refund and cover all postage on faulty products.
Except for faulty product, the buyer pays all postage for returns and exchanges. (both directions)
5) What’s the process for returning or exchanging?
FSOL retains the final determination on whether an item will be accepted back for refund or exchange. If we do not accept an item back, the buyer is responsible for the cost of the return postage
To return and item;
1. Pack the item in a suitable envelope or bag.
2. Enclose a copy of your order noting your reason for return and your requirements (exchange, refund etc).
3. Include a Pre paid and self addressed Aust Post address post bag for us to return the exchange back to you. This will make the exchange quicker, otherwise we will invoice you through PayPal for return postage payment.
4. Post the item to:
Football Shirts Online Pty Ltd
PO Box 963
Lane Cove NSW 2066
Football Shirts Online Pty Ltd strongly recommends that you use a traceable delivery service when returning items, as we do not accept responsibility for any item until it is received by us.
Exchange of items will take 3-5 business days to fulfil from the point we receive back the original item.